What Makes Your Customers Happy? (Study)

Good news: Customer satisfaction is on the rise in the automotive industry. According to the J.D. Power 2017 U.S. Customer Service Index (CSI) Study, customers are feeling pretty [...]

Tips for Building Trust with Service Customers

Building trust with service customers is an ongoing challenge, and dealers often overestimate how much customers actually trust them. A recent survey by MAX Digital reported that nearly [...]

How to Maximize Profits During a Recall

Since the start of 2015, there have been more than 100 million vehicle recalls in the United States. A major pain point for the automotive industry is figuring out [...]