What Makes Your Customers Happy? (Study)
Good news: Customer satisfaction is on the rise in the automotive industry. According to the J.D. Power 2017 U.S. Customer Service Index (CSI) Study, customers are feeling pretty [...]
What is Your Database Trying to Tell You?
Data is one of your dealership’s most valuable assets. Between your own database and third-party vendors, you have endless opportunities to target current customers, conquest vehicle owners, emails, [...]